Privacy Policy

Scope and contact

Person responsible for YUVA: Nariman Bahrami Noshahr. +994 50 435 71 18. Contact this number directly for privacy questions, access, correction, or deletion of your account and associated data. You do not need to install the app or sign in. Provide the account phone number and the scope of your request. Your connection to the account may need to be verified to protect your data. Never provide an OTP, password or payment-card details. This policy covers the YUVA Properties mobile apps and yuvaproperties.com. YUVA is a property discovery and consultation service. Send privacy questions and requests through Support on this website or in the app. Include the account phone number and the request type; never include an OTP, password or payment card details.

Account and identity data

When you sign in we process your phone number, verification requests, account identifiers and session credentials. You may also provide your name, email and profile photo. Approved professionals may supply identity, affiliation and property-authority evidence. These records support account access, ownership checks and fraud prevention; private evidence is not public listing content.

Search, location and saved activity

We process search terms, filters, selected areas, saved properties, saved searches and property interaction signals to show relevant results and alerts. Location is used when you choose a map location or enable a location feature. Searching manually does not require device location permission. A published property location is separate from your device location.

Messages, consultation and uploads

We process enquiries, messages, viewing requests, support tickets and reports you submit. AI consultation may process your text, voice recordings or transcripts, attachments, preferences and conversation history to answer and maintain context. Listing photos, videos and plans can be public when the listing is approved. Do not upload another person’s private information without authority.

Technical and security records

The service processes technical request and security information needed to run the platform, prevent abuse and investigate errors. Web sessions use essential cookies; language and theme choices use browser storage. The map loads OpenStreetMap tiles, and media may load from an external host. Those hosts receive normal network requests, including the IP address and requested resource.

Why data is used

Data supports authentication, discovery, personalisation, saved alerts, communication, moderation, customer support and platform security. Approved professional listing workflows use entitlement and verification records. Users currently have no in-app payments or financial services. YUVA does not collect payment-card or bank-account details for an in-app checkout. External property transactions are separate from using the app. AI recommendations are assistance, not proof of property availability, ownership, value or legal suitability.

Recipients and public information

Approved listing media and property facts, and public professional profiles, are visible to visitors. Private conversations are available to authorised participants and the service teams who handle the relevant request. Hosting, storage, delivery, notification and AI providers may process the data needed for their service. Information may also be disclosed where required by law or to address fraud and security incidents. Do not treat contact details as unrestricted public data.

AI and permissions

AI features use the shared YUVA access rules and service providers; web use does not create a separate allowance. You can avoid AI by using ordinary search. Microphone, camera, photos, location and notifications are used for features you choose and can be controlled in device settings. Refusing an optional permission does not prevent manual browsing. The current mobile source uses Google Maps; the website uses OpenStreetMap tiles. Native voice recognition uses the device speech service and may send audio to that service; processing is not guaranteed to stay on the device. AI server code can send consultation text and context to OpenAI when the external provider is enabled. The explicit AI voice-transcription route sends the recording to OpenAI; that route uses server memory rather than storing the uploaded recording. A transcript added to a conversation and separately uploaded audio/video attachments have their own history and retention. Push registration uses Expo and sends a device push token, platform and language to YUVA; push delivery sends the token and notification payload to Expo and the device push service. The exact providers enabled in the Android release and its Data safety declaration still require release verification.

Storage, retention and deletion

You can request deletion of your YUVA account and associated personal data without installing the app or signing in. Contact Nariman Bahrami Noshahr at +994 50 435 71 18. Signed-in users can also submit an account-deletion request through the available in-app account or support options. Provide your account phone number; never send a password or verification code. We may verify account ownership before processing the request.

Verified deletion

Testing has confirmed deletion of active account-associated data within the tested scope and rejection of previously issued account tokens. A request receipt confirms submission only; it does not confirm completion of your individual deletion request.

Retained records and remaining copies

Some records may require separate retention for an identified legal obligation, security or fraud investigation, or unresolved dispute. Where records are retained, we will explain the categories, reason and applicable retention period in the response to your request. Expiry of manual backup copies and complete deletion of historical files and copies held by external service providers have not yet been verified. We therefore do not currently claim that every copy has been permanently erased. These remaining copies require separate review and follow-up.

Timing and confirmation

A verified fixed deadline for completing deletion across all remaining copies is not currently available. Contact the responsible person for the status of your request. Completion confirmation will distinguish data actually deleted from any retained or outstanding copies and explain their status. Signing out or uninstalling YUVA does not delete your account.

Your choices and requests

You can change device permissions, language and theme, remove saved items and searches, and sign out. To request access, correction, export, withdrawal of an optional consent or deletion, contact Support with the relevant account and scope. Identity verification may be necessary to protect your data. Signing out or uninstalling the app does not delete the account. See the Account and data deletion page for the available request path.

Security and international processing

We use authenticated access, ownership checks and encrypted network connections where supported. No online service can guarantee absolute security. Providers may process data outside your country; the protections and applicable rights depend on the service and law. Send sensitive evidence only through the intended protected feature, not a public listing or chat with an unknown advertiser.

Children and changes

YUVA is intended for people able to enter property-related arrangements under applicable law. Do not create an account for a child or submit their personal information. Contact Support if child data was submitted. Changes to this policy are published here with a new date; review it before enabling a new feature or sharing sensitive data.